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SkinLab – Terms of Use

Effective Date: August 12, 2025

Brand: SkinLab (“Skinny”, “we”, “our”, “us”)

Website: skinlabglobal.com

1. Acceptance of Terms


By accessing or using our website, purchasing products, or interacting with any services we provide (collectively, the “Services”), you agree to these Terms of Use (“Terms”) and our Privacy Policy, Shipping Policy, and Refund & Return Policy (together, the “Policies”). If you do not agree, do not use the Services.

2. Eligibility & Territory

  • You must be at least 18 years old (or the age of majority in your jurisdiction).
  • Some products may be subject to local age restrictions. By purchasing, you represent that you meet the legal minimum age in your jurisdiction.
  • You are responsible for ensuring that accessing or using the Services is legal where you are located.
  • Purchases are for personal use only and not for resale unless we expressly approve.

3. Changes to Terms


We may update these Terms at any time, at our sole discretion, without prior notice. Changes will apply prospectively and not retroactively. Continued use of the Services constitutes acceptance.

4. Medical & Informational Disclaimer

  • All information provided on the Website is for informational purposes only and is not medical advice.
  • Products are not intended to diagnose, treat, cure, or prevent any disease.
  • Reviews, testimonials, and marketing claims may be illustrative or fictional.
  • Always consult a licensed physician before using skincare or related products.
  • We are not responsible for errors, omissions, or differences between product descriptions/images and the actual product.
  • No guarantee of results: Individual results may vary.

5. Orders, Pricing & Availability

  • Offer & Acceptance. Submitting an order constitutes an offer; we may accept or reject any order at our discretion.
  • Accuracy of Information. While we aim for accuracy, we do not guarantee completeness or reliability, and you agree not to rely solely on website content for decisions.
  • Pricing Errors. We may correct pricing errors (even after an order is placed).
  • Taxes & Duties. Customers are responsible for applicable taxes, customs, and import fees.
  • Availability. Products may be limited in quantity or discontinued at any time.
  • Fraud Prevention. We reserve the right to cancel, refuse, or block any order suspected of fraud, abuse, or violation of these Terms.

6. Shipping, Risk of Loss & Title

  • Governed by our Shipping Policy.
  • Title and risk of loss pass to you upon delivery to the carrier.
  • Delivery times are estimates only and delays may occur.
  • Multiple products may ship separately.
  • We are not liable for courier errors, customs delays, or force majeure events.

7. Returns, Refunds & Cancellations

  • Governed solely by our Refund & Return Policy.
  • Returns must follow the stated process (including costs borne by the customer).
  • Refunds are issued only once the returned item is received and inspected.
  • Restocking fees or cancellation fees may apply.
  • “Results or your money back” and “30-day guarantee” apply only in line with our full Refund Policy.

8. Account Responsibilities

  • You are responsible for safeguarding login credentials.
  • Do not use or share another user’s account.
  • Unauthorized use of accounts is prohibited.
  • You must notify us immediately of any security breach.

9. Security & Technical Issues

  • We use commercially reasonable security measures, but no system is 100% secure.
  • We are not liable for hacks, data breaches, or downtime caused by third parties.
  • By using the Services, you release Skinny from liability related to unauthorized access, interruptions, or technical failures.

10. Intellectual Property

  • All site content (text, images, logos, graphics, code, design, and trademarks) is owned by Skinny or its licensors.
  • You may not copy, reproduce, republish, or distribute any content without written consent.
  • Unauthorized use terminates your license.

11. User Content (Reviews, Comments, Feedback)

  • By submitting content, you grant Skinny a worldwide, royalty-free, perpetual, irrevocable, sublicensable license to use, modify, and display that content.
  • You represent that you own the content or have rights to it.
  • We may remove content at our discretion without notice.

12. Third-Party Services & Links

  • Our Services may link to or integrate with third-party platforms (e.g., Shopify, Google, PayPal).
  • We are not responsible for their content, security, or privacy practices.
  • Use of third-party services is at your own risk.

13. Marketing, Cookies & Communications

  • By registering or placing an order, you consent to receive transactional communications (order confirmation, invoices, delivery updates).
  • You may also receive marketing communications (email, SMS) which you can opt out of at any time.
  • Some marketing content may use cookies or tracking technologies.
  • For full details see our Privacy Policy.

14. Export & Sanctions Compliance


You may not use the Services in violation of export control laws or sanctions regulations of the United States, UK, EU, Canada, or Australia. Orders to restricted destinations may be refused or canceled.

15. Disclaimer of Warranties


TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • THE WEBSITE AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
  • WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR PURPOSE, TITLE, AND NON-INFRINGEMENT.
  • SOME JURISDICTIONS (UK, AU, CA) PROVIDE NON-EXCLUDABLE CONSUMER RIGHTS. NOTHING IN THESE TERMS EXCLUDES THOSE RIGHTS.

16. Limitation of Liability


TO THE FULLEST EXTENT PERMITTED BY LAW:

  • WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO SKINNY IN THE PREVIOUS 12 MONTHS.
  • Differences between product photos, colors, and actual items do not constitute grounds for liability.

17. Indemnification


You agree to indemnify, defend, and hold harmless Skinny and its affiliates, officers, directors, employees, and agents from claims, damages, and expenses arising from your use of the Services, violation of these Terms, or infringement of third-party rights.

18. Force Majeure


We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including acts of God, strikes, wars, cyberattacks, or service outages.

19. Governing Law & Jurisdiction

  • United States/Canada: Binding arbitration applies (see Section 20), except where prohibited.
  • UK & Australia: Exclusive jurisdiction in local courts, subject to mandatory consumer law.
  • Governing law will be [Insert Governing State/Country Law].

20. Dispute Resolution; Arbitration; Class-Action Waiver

  • In the US and Canada (where allowed): disputes resolved by binding arbitration under AAA/JAMS rules. No class actions or jury trials.
  • In the UK & Australia: disputes brought exclusively to courts of the user’s jurisdiction, respecting mandatory local law.
  • Either party may seek injunctive relief for intellectual property or confidentiality.

21. Assignment


We may assign or transfer our rights and obligations under these Terms without restriction. You may not assign your rights without our prior written consent.

22. Language & Translation


In case of any discrepancy between translated versions of these Terms and the English version, the English version shall prevail.

23. Termination


We may suspend or terminate access at any time without notice for any violation of these Terms. Provisions intended to survive (e.g., IP, indemnity, limitation of liability, governing law) will survive termination.

24. Survival of Provisions


Sections relating to intellectual property, disclaimers, limitation of liability, indemnity, dispute resolution, and governing law shall survive termination or expiration of these Terms.

25. Entire Agreement


These Terms, along with our Policies, constitute the entire agreement and supersede prior agreements.

26. Severability & Waiver


If any provision is found unenforceable, it will be limited to the minimum extent necessary. Our failure to enforce any provision does not waive our rights.

27. Contact Us


Skinny Legal/Support

Email: skinny.care.team@gmail.com

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