At SkinLab, we want you to feel confident shopping with us. That’s why we offer a 60-day money-back guarantee. If for any reason you’re not satisfied with your purchase, we’ve got you covered – under the terms below.
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30-Day Money-Back Guarantee
You can request a refund within 30 days of delivery. This is more generous than the minimum required by law in the US, Canada, UK, and Australia.
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Eligibility
To qualify for a refund:
• Items must be unused, in their original packaging, and in the same condition as received.
• Opened personal care or hygiene products (including patches, rollers, and wipes) are strictly non-returnable.
• Proof of purchase and, if the product is defective, clear photo or video evidence is required.
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Non-Returnable Items
• Opened personal care or hygiene items
• Sale or promotional items (Final Sale)
• Items returned without prior authorization
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Return Process
1. Contact our customer support within 30 days of delivery to request a return.
2. Our team will review your request and provide return instructions if approved.
3. Customers are responsible for all return shipping costs. We strongly recommend using a tracked shipping method.
4. Unauthorized returns will not be accepted or refunded.
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Restocking & Cancellation Fees
• All refunds are subject to a 5% restocking/cancellation fee or $25 (whichever is lower).
• Orders may be cancelled within 24 hours of purchase for a full refund. After 24 hours, cancellations are not accepted.
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Defective or Damaged Products
• If your product arrives defective or damaged, contact us within 7 days of delivery with clear photo or video proof.
• We will determine if a replacement or refund is appropriate.
• Damage caused by misuse, mishandling, or neglect is not covered.
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Change of Mind
Refunds are not issued for change of mind, preference, or buyer’s remorse.
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Delivery Issues
• If the carrier marks your package as delivered, we consider the order fulfilled and completed. No refunds will be issued in this case.
• We are not responsible for incorrect or incomplete addresses provided by the customer. If a package is returned for this reason, the customer is responsible for reshipment costs.
• If an order is not collected and returned to us, the customer will be charged for reshipment.
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Customs & Duties
Any customs fees, duties, or import taxes are the responsibility of the customer. Refunds will not be issued if a package is delayed, refused, or returned due to unpaid fees.
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Partial Deliveries
In some cases, items in your order may ship separately to ensure faster delivery.
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Refund Timeframe
If your return is approved, refunds are processed within 7–14 business days after we receive and inspect the returned item(s).
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Final Note
By placing an order with us, you agree to this Refund & Return Policy. We aim to keep the process simple, transparent, and fair – while making sure we can continue offering the best products and service possible.