Effective Date: September 23, 2025

Website: SkinLabglobal.com

Brand: SkinLab (“we”, “our”, “us”)

Our Commitment

At SkinLab, we are committed to making our website accessible to the widest possible audience, regardless of technology, device, or ability. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are recognized as the international standard for web accessibility.

We also strive to comply with applicable accessibility laws and regulations, including but not limited to:

• The Americans with Disabilities Act (ADA) in the United States
• The Equality Act 2010 in the United Kingdom
• The Accessibility for Ontarians with Disabilities Act (AODA) in Canada
• The Disability Discrimination Act 1992 in Australia

Measures We Take

To support accessibility, we:

• Use semantic HTML and a clear heading hierarchy (H1–H3)
• Provide text alternatives (alt text) for non-text content
• Maintain strong color contrast in line with WCAG 2.1 AA
• Enable full keyboard navigation (Tab/Shift+Tab/Enter/Escape)
• Provide visible focus indicators and skip-to-content options where feasible
• Ensure all form fields and buttons are properly labeled
• Avoid content that flashes more than three times per second
• Test with automated tools (e.g., Lighthouse, axe) and perform periodic manual reviews

Compatibility & Assistive Technology

Our Site is designed to work with current versions of major browsers (Chrome, Safari, Firefox, Edge) and aims to be compatible with common assistive technologies, including NVDA, JAWS, VoiceOver, and native platform accessibility features.

Ongoing Improvement

Accessibility is an ongoing effort. While we strive to meet WCAG 2.1 AA standards, some older or third-party content may not yet be fully accessible. We are actively working to address such limitations.

We are committed to continuous improvement and accessibility testing as part of our development cycle.

Limitations & Known Issues

Despite our best efforts, some areas of our Site may have limitations, including:

• Content provided by third parties that we cannot fully control (e.g., embedded videos, third-party apps, payment gateways).
• Legacy code or older product images that may not yet meet accessibility standards.

We are actively monitoring and working to improve these areas.

Alternative Access

If you are unable to access information on our Site for any reason, please contact us using the details below. We will provide reasonable alternatives (such as email or phone ordering) to ensure you can access the same services.

No-Warranty Disclaimer

We make reasonable efforts to ensure accessibility, but we cannot guarantee that our Site will be compatible with all assistive technologies, devices, or browsers. We do not warrant that the Site will be error-free or continuously available.

Feedback & Support

We welcome your feedback on accessibility. If you encounter any barriers, please contact us:

• Email: [accessibility@yourdomain.com]
• Phone (optional): [+1 (__) -]
• WhatsApp (optional): [+972-54-888-0807]
• Mailing address (optional): [Insert company address]

When contacting us, please include:

1. The URL of the page where the issue occurred
2. A description of the problem
3. The assistive technology and/or browser you were using

Response Time

We aim to acknowledge all accessibility inquiries within 2 business days and to provide a resolution or alternative within 10–15 business days, depending on complexity.

Formal Complaints

If you feel your concern has not been addressed adequately, you may escalate your complaint by contacting our Accessibility Lead at [accessibility@yourdomain.com] with the subject line: Accessibility Complaint – [Your Domain].

Updates to This Statement

This Accessibility Statement was last updated on [Insert Date]. We review and update this Statement at least annually, or whenever significant changes are made to our Site.

Accessibility: We’re committed to WCAG 2.1 AA standards. Need help or found an issue? Contact us at skinny.care.team@gmail.com